Idahoans face many barriers to behavioral health care. Substance and alcohol use may lead to serious behavioral health problems. People with serious mental illness (SMI) may need crisis care, but may not need an Emergency Room; their crisis is unique and requires specialized care.
Access and stigma are barriers in both rural and urban areas, where funding and infrastructure are not yet equipped to assist all Idahoans in crisis. Only a few regions in Idaho have mobile crisis teams to respond to behavioral health emergencies. When local resources are not enough, citizens may look to the state and to the nation for assistance.
The 988 crisis line is open to people in rural and urban areas to provide emergency crisis services to Idahoans in their moment of great need.
It is a national line, but the people you’ll speak to live here in Idaho. They are concerned, highly trained neighbors, who can assist you in this crisis. You can call for yourself, for a loved one, a veteran, a friend, a colleague, anyone in crisis.
988 is a behavioral health crisis line. If you or a loved one experiences a behavioral health crisis, please call 211 to get help with behavioral health resources and services. Behavioral health crises may include incidents with people dealing with substance use disorders, serious mental illness, depression, anxiety, stress, and many other mental health conditions.
What is behavioral health?
The Department of Health and Welfare’s Division of Behavioral Health (DBH) helps children, youth, adults, and families address and manage personal challenges from mental illnesses and/or substance use disorders. The division includes several programs, including children’s and adult mental health programs and substance use disorders.
DBH leads a collaborative behavioral healthcare system in Idaho, operating three state hospitals (in Orofino, Blackfoot & Nampa) and numerous clinics and walk-in crisis centers across the state for people with serious and persistent mental illnesses.
If you or a loved one is in crisis, please call 988 to speak with someone. If you are not in crisis, and need help finding resources, please call 211. To learn more, please visit the Behavioral Health tab on the DHW website.
Idaho Regional Behavioral Health Crisis Lines
All ages (Voice only, no text/SMS)
Counties: Bingham, Bonneville, Butte, Clark, Custer, Fremont, Jefferson, Lemhi, Madison, Teton
Idaho Division of Behavioral Health Community Crisis Centers
Northern Idaho Crisis Center (Coeur d’Alene)
Ironwood Court, Suite D
Coeur d’Alene, ID 83814
Rural Crisis Center Network: 877-897-9027
Western Idaho Community Crisis Center (Caldwell)
524 Cleveland Blvd. Ste 160,
Caldwell ID 83605
Pathways Community Crisis Center of Southwest Idaho (Boise, Nampa & Caldwell)
7192 Potomac Drive in Boise, ID
Crisis Center of South Central Idaho (Twin Falls)
570 Shoup Ave W. Twin Falls, ID 83301
(866) 737-1128 or 208-772-7825
South East Idaho Behavioral Crisis Center
1001 N 7th Ave N Ste 160
Pocatello, Idaho 83201
Behavioral Health Crisis Center of East Idaho
1650 N. Holmes Ave.
Idaho Falls, Idaho 83401
What are the 3-digit dialing codes in Idaho?
988 – Emergency line: National Crisis and Suicide Hotline
911 – Emergency line: Police, Fire, Accidents, Crime
211 – Idaho Care Line: Public Health and Community Services
311 – Non-emergency line for police, fire, and municipal business
411 – Information: Directory assistance
511 – Road and Traffic Conditions
711 – Telecommunications Relay Service for the speech and hearing impaired
811 – Call before you dig: Underground Public Utility Location
For more information, please visit the Idaho Department of Health and Welfare